6 Right of Withdrawal
Consumer has the right to withdraw from his purchase contract within 14 calendar days without providing any explanation. The withdrawal period shall expire on the 14th calendar day from which consumer or a third party indicated by consumer, other than the carrier, acquired material possession of the goods.
In order to exercise the right of withdrawal, consumer must notify supplier with: full name, full address, telephone number, email address, and the statement to withdraw from the purchase contract by means of an unequivocal statement (for example, a letter sent by post or email).
The withdrawal may be submitted electronically via completing and submitting a withdrawal form (if available) or by sending an email to email@example.com. If you exercise this option, supplier will inform consumer without delay by email of the receipt of the withdrawal. In order to comply with the withdrawal period, it is sufficient for consumer to communicate the desire to exercise this right before the corresponding period has expired.
Consequences of withdrawal/revocation:
In the event of a withdrawal on part of the consumer, supplier will refund all payments received from consumer for the withdrawn order/purchase, including delivery costs (with the exception of additional costs resulting from consumer’s choice of delivery method other than the least expensive method of ordinary delivery that we offer and without any import taxes and/or duties due by consumer if goods were sent abroad), without undue delay and in any event no later than 14 calendar days from the date on which supplier is informed of consumer’s decision to withdraw from the contract. Supplier will make such refund using the same means of payment used by consumer for the initial transaction, unless consumer expressly indicates otherwise; under no circumstances will consumer incur any expense as a result of the refund. Supplier may withhold the refund until goods are returned/received, or until consumer has provided proof of return, whichever condition is met first.
If consumer has received goods that are the subject to the contract, consumer must return the goods to supplier, or deliver them directly to supplier or to the address provided to you by emailing firstname.lastname@example.org, without undue delay and in any event no later than 14 calendar days from the date consumer notified supplier of his decision to withdraw from the contract. The period shall be deemed met if consumer returns the goods before the end of this period.
Sample Withdrawal Form
– To the attention of:
FENOCAN Switzerland Ltd.
c/o CANWAY Switzerland Ltd.
Sample withdrawal/revocation text:
– I hereby inform you that I am terminating my contract for the sale of the following item/order number:
– Requested on/received on
– Name of customer and username
– Address of customer and username
– Signature of customer and username (only if the form is submitted in print)